Built With Core Sets
Frequently AskedQuestions
Everything you need to know about shopping with TileTek.
What payment options do you offer?
We offer Visa, Mastercard, PayPal, Afterpay, ShopPay, Apple Pay and Google Pay.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to contact us and request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the proof of purchase.
To start a return, please email us wholesale@tiletek.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at wholesale@tiletek.com
Can I cancel my order?
If for any reason you have changed your mind about your order and would like to return your order.
Please email us wholesale@tiletek.com
You will be responsible for shipping the item back to us in the same box/packaging it has been received.
Please send us the tracking number for the returned item. Once received, you will receive a store credit for the value of the item.
Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.
Shipping costs on returned orders and replacements are non-refundable.
How can I track my order?
You will receive an email once your order has shipped with tracking details. Please check your spam folder in case the email ends up there!
Can I change my shipping address?
It will depend on what stage your order is up to, however, please email us at wholesale@tiletek.com with your new address details so we can see if we assist you.
PeopleTileTek
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New builds, new packs, and the occasional thing our own children made that we did not expect.
